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# How to use the Kit Request System
- URL: https://www.opioiddata.org/how-to-use-the-kit-request-system/
- Published: 2024-09-04T22:19:00.000Z
- Updated: 2025-09-22T22:35:28.000Z
- Author: Illyana Massey
- Tags: INFO

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**To Access the Jira Service Portal**

- Type *streetsafe.supply* in the website bar
- *Click on the page to “Request kits” on the streetsafe.supply website*
- *On that page, click on the link to “Request kits” on the streetsafe.supply website*
- *Select “I need more kits”*
- *You should be routed to the Jira portal (currently UNC Drug Checking Lab)*

**Kit Requests**

- *For kit requests, select the *Kit Requests* box (Request kits for existing customers)*
- For existing customers, select the **Kit Request** link
- In the **Program Name** field, enter the program name
  - Example: *ABC Safe Supply*
- In the **Number of Kits Requested** field, enter the number of kits that are being requested
  - Example: *25*
- In the **Address** field, enter the address for the shipment
- In the **City** field, enter the city name for the shipment
- In the **State** field, enter the state name for the shipment
- In the **Zip Code** field, enter the zip code for the shipment
- To add another contact for the request, check the **Add another contact for this request** square
- In the **Contact Name** field, enter the contact name for the shipment
- In the **Contact Phone** field, enter the contact phone number for the shipment
- In the **Contact Email** field, enter the email address for the shipment
- In the **Anything else you'd like us to know?** field, enter any additional information that you would like to add about the ticket
  - Example: *I am requesting 25 kits for program ABC. If possible, send the kits by Friday, June 28, 2024.*
- Select the blue **Send** button to submit your request
- You should receive an email response within 1-2 business days

**General**

- *For general inquiries, select the *General* box*
- Select **Ask a question** or **Submit a request or incident**
- For **Ask a question**:
  - In the **What is your question or general request?** field, enter your question or request
  - In the **Description** field, please enter any additional information that you would like to add about the question
  - Select the blue **Send** button to submit your request
  - You should receive an email response within 1-2 business days
- For **Submit a request or incident**:
  - In the **Summary** field, please enter a brief summary of your request or incident
  - In the **What are the details of your request?** field, please enter any additional information that you would like to add about the request or incident
  - Select the blue **Send** button to submit your request